Enterprises have been outsourcing Information Technology (IT) functions for more than two decades. To be successful, companies have had to address several issues -- selection of right processes and projects, right vendors, performance metrics, managing relationships, handling cultural differences, dealing with multiple time zones and at times unexpected costs. Sath Associates have been providing advisory services to companies who wanted to optimize their IT outsourcing. Recently, advances in digital technologies like Artificial Intelligence, Machine Learning and Data Analytics are having profound influence on all facets of business and this includes IT outsourcing. Specifically, Robotic Process Automation or RPA mimics human actions through software robots or bots.
RPA has created a lot of hype in the industry. Some claim that you can replace your entire outsourcing staff with robots. This is pure hype! It depends on the details of your specific situation and there are a range of challenges you need to address.
We will help you put the right strategy, avoid pitfalls and assure long term success. To begin with, we will examine what can be automated using RPA and what needs to be outsourced. We will then help develop a road map and help you implement.
There is so much hype about RPA. This article helps you understand on the ground realities.
If you're feeling frustrated by hidden costs in your outsourcing, approaches presented in this article will help.
Outsourcing is moving away from labor arbitrage models and automation is becoming dominant.
This article provides a framework for self assesment of your outsourcing and options to address issues.