Enterprises have been outsourcing Information Technology (IT) functions for more than two decades. To be successful, companies have had to address several issues -- selection of right processes and projects, right vendors, performance metrics, managing relationships, handling cultural differences, dealing with multiple time zones and at times unexpected costs. Sath Associates have been providing advisory services to companies who wanted to optimize their IT outsourcing. Recently, advances in digital technologies like Artificial Intelligence, Machine Learning and Data Analytics are having profound influence on all facets of business and this includes IT outsourcing. Specifically, Robotic Process Automation or RPA mimics human actions through software robots or bots.
Outsourcing done right will help your business reduce costs, improve service levels, and accelerate innovation. The first critical step is to develop or validate your outsourcing strategy.
Once the strategy is in place, you have picked a vendor and a deal is done, harder part of outsourcing begins. This is where rubber meets the road and vision transforms into a real live operation with people, processes and infrastructure.
There is so much hype about RPA. This article helps you understand on the ground realities.
If you're feeling frustrated by hidden costs in your outsourcing, approaches presented in this article will help.
Outsourcing is moving away from labor arbitrage models and automation is becoming dominant.
This article provides a framework for self assesment of your outsourcing and options to address issues.