By far the most common reason for outsourcing is to save money--often, a lot of money. Yet surprisingly often those big savings turn into nickels and dimes. "I don't know what happened," one outsourcing manager told me recently, " Project schedules and performance metrics are slipping, we've gone at least 25% over budget for the past six Quarters. This whole program is out of control and is not delivering what we expected." I have seen several variations of this theme, but the bottom line is you are not getting the benefits you expected from outsourcing and you need to fix it. I've put together a highly effective approach to get outsourcing relationships back on track. Here are the steps and deliverables:
Step 1. Assessment:
Take objective 360 degree view of the situation. I will conduct an assessment/health check of the outsourcing relationship. Will involve your staff and service provider. While we will customize areas to analyze based on your specific situation most common areas are Governance, Project Selection, Work Flow, Performance Metrics, Staff Quality and Turnover.
Outcome/Deliverable: Detailed analysis of relationship problems and recommendations of specific actions you need to take to address them.
Time line: 2 to 4 weeks in most cases.
Step 2.RPA Feasibility Analysis:
We will examine your outsourcing to determine if RPA can be of benefit to you. Working with your staff, we will identify specific processes and develop a business case -- costs, benefits, time lines and risks. We will need to contact potential RPA vendors and short list to be able to develop budgetary cost estimates and time lines.
Step 3. Implementation:
This is where the hard work and many real world tradeoffs need to be done. We will help you form an implementation team and guide/mentor the team to implement recommendations to reach the desired end results.
Outcome/Deliverable: Relationship that is turned around and delivering intended results.
Time line: 3 to 6 months in most cases.
While advice is inherent in what I do, my deliverable is tangible and measurable results. I will work with you as an advisor or as an interim member of your management team taking responsibility for results. During our initial discussion, this is one of the topics we can cover.