Turnaround Broken Outsourcing Relationships

By far the most common reason for outsourcing is to save money--often, a lot of money. Yet surprisingly often those big savings turn into nickels and dimes. "I don't know what happened," one outsourcing manager told me recently, " Project schedules and performance metrics are slipping, we've gone at least 25% over budget for the past six Quarters. This whole program is out of control and is not delivering what we expected." I have seen several variations of this theme, but the bottom line is you are not getting the benefits you expected from outsourcing and you need to fix it.

I've put together a highly effective and inexpensive approach to get outsourcing relationships back on track. Here are the steps, time line: and deliverables.

Step 1Assessment: Take objective 360 degree view of the situation. I will conduct an assessment/health check of the outsourcing relationship. Will involve your staff and service provider. While I will customize areas to analyze based on your specific situation most common areas are Governance, Project Selection, Work Flow, Performance Metrics, Staff Quality and Turnover.

  • Outcome/Deliverable:  Detailed analysis of relationship problems and recommendations of specific actions you need to take to address them.
  • Time line: 2 weeks in most cases.       

 Step 2: Implementation:  This is where the hard work and many real world tradeoffs need to be done. I will help you form an implementation team and guide/mentor the team to implement recommendations to reach the desired end results.

  • Outcome/Deliverable: Relationship that is turned around and delivering intended results.
  • Time Line: 2 to 4 months in most cases.

Contact me!!

If you'd like to talk further about how we might work together, contact me to set up a phone conversation.

         M. M. (Sath) Sathyanarayan
         Principal,  Sath Associates LLC 
         E-Mail: Sath@SathAssociates.com  

 

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