Articles


Critical issues in selecting offshore projects

As companies face economic pressure internally and from customers, they’re forced to re-evaluate strategic and operating models; in some cases, this includes evaluating outsourcing support offshore. In working with clients, deciding which projects should be sent offshore comes up often – sometimes before the decision is made to go offshore (which is the best time) but often the discussion is initiated only after projects have been sent offshore and problems have developed. Though it is sometimes difficult to anticipate all of the issues, taking the time to do a thorough evaluation of internal processes, the capabilities of your potential outsource partners, cultural aspects, customer expectations, and more will find the projects that will succeed offshore. It may sound simple but make sure you clearly define your objectives for outsourcing. This will lead you to an initial list of potential projects. Then you should apply the criteria presented in this article to see if they have the potential for success offshore. Here are some recent instances of offshoring and lessons learned that will help you understand the issues involved in project selection.

Posted on 31-Jan-2018 Click here to read more


Managing Offshore Projects - Staff Retention - Part 1 - Understanding the Whole Truth

Many companies are finding that high turnover in their offshore team is creating disappointing results. This is the first of 2 part article that provides you proven approaches to address this major offshoring challenge

Posted on 31-Jan-2018 Click here to read more


Managing Offshore Projects - Staff Retention - Part 2 - How to Address the Issue

The conventional response by offshore vendors to this issue is to offer increased compensation and address other HR related issues. While this is necessary, it is not sufficient for assuring satisfactory performance on a long term basis. In fact, in some of the industry surveys compensation came in as number 3 factor in overall job satisfaction. Job content and how they were treated were higher. That said, if your salary scales are not competitive, you will experience turnover.

Posted on 31-Jan-2018 Click here to read more


How to select offshore projects that will succeed

One of the key decisions a company needs to make in offshoring software development is which projects to offshore. You cannot simply offshore “maintenance” projects, because your staff in the U.S. wants to work on new product development. This issue must be carefully thought through and this article provides proven guidelines.

Posted on 31-Jan-2018 Click here to read more


Offshoring Technical Support Centers: Challenges and Best Practices

Outsourcing technical support center operations to low-cost providers halfway around the world makes sound business sense to more and more organizations today. Available talent at competitive prices, affordable telecom costs, and technology enabling remote management has driven the proliferation of offshore technical support centers. Unfortunately, many organizations run the risk of launching into offshoring without fully understanding the issues.

 

Posted on 31-Jan-2018 Click here to read more